By making wholesale purchases from Atelier Vero, buyers agree to these policies.

​

Order Minimums

First-order: $150
Re-Order Minimum: $100

If minimums are not met, buyers will be asked to place an additional order for the remainder.

​

Pricing

All pricing shown on the Atelier Vero site is in American dollars.

​

Discounts

Since buyers receive a very significant discount, wholesale pricing does not qualify for additional discounts. Orders that have additional discounts applied, will be canceled.

 

Payment Terms

Payment is due at the time the order is placed on the Atelier Vero website (before shipping). Payments can be made by credit card (Visa, MasterCard, or American Express). All orders will be charged at the time of shipment. Net 30 terms are offered to retailers with a credit sheet and an established relationship with Atelier Vero.

 

Shipping

Atelier Vero wholesale orders within the U.S. will ship via USPS Priority Mail approximately 1-2 weeks from the order date and arrive 2-3 business days later. For orders qualifying for FREE SHIPPING, please allow 2-3 business days extra lead time. Please account for weekends, holidays, and weather concerns when considering your deadlines. Atelier Vero is trying to ship everything in one box, but sometimes additional boxes are necessary. Please contact Atelier Vero if you have time-sensitive shipping terms, or if you have a FedEx or UPS account number that you would like Atelier Vero to use. All duties and customs fees are the responsibility of retailers. Orders ship from Exeter, RI USA 02822.

 

FREE SHIPPING

Qualify for free shipping with orders over $300 USD.

​

Order Status

U.S.-based customers can check their order status with their USPS Priority Mail tracking number here. International customers, please see details in the previous question about international orders.

​

International Orders

Atelier Vero is happy to ship certain items like matted prints, cards, and accessories internationally, but sadly, framed prints are not available to Hawaii, Alaska, or international customers. You will be responsible for all import taxes and customs-related fees. Please note that once Atelier Vero has shipped an order internationally it is out of Atelier Vero's control. So Atelier Vero can't be responsible for lost or damaged packages once the order leaves the US. There are no refunds if your package is lost or damaged. Also, Atelier Vero cannot guarantee any sort of arrival time for international shipments, as these can vary from 1 to 8 weeks.

​

Damaged Items

Atelier Vero will resolve any issues with delayed or lost packages on a one-by-one basis. Any damages or shortage claims must be received no later than 7 days from receipt of order. All packing materials and receiving paperwork should be retained for carrier inspection.

​

Fulfillment

The standard wholesale orders within the U.S. ship via USPS Priority Mail approximately 1-2 weeks from the order date and arrive 2-3 business days later.

This, however, is dependent on the order volume and handling when the order comes in and inventory levels.

You will be contacted right away if the above fulfillment times cannot be met. 

 

Selling on Third Party Sites

To remain a reseller of Atelier Vero goods, the buyer must sell directly to the consumer through a physical shop with or without a website owned & operated by the buyer and their company.

Selling Atelier Vero goods in the following ways is prohibited and may result in Atelier Vero refusing future orders:

• Selling on third-party sites (Amazon, Etsy, eBay, Daily Deal Sites, etc.)

• Drop-shipping sites (Buy.com, Overstock.com, etc.)

• Classified sites (Craigslist, Facebook Marketplace, etc.)

• Selling in bulk to B2B accounts, or other wholesalers.

 

Cancellations & Changes

Since Atelier Vero is relatively quick to fulfill orders, Atelier Vero can only honor cancellations or changes within 12 hours of the order being received and before it has been shipped. 

​

Returns & Exchanges

If you are not 100% satisfied with your purchase, you can return most products and get a full product refund within 14 days from the date of purchase. You will be responsible for the return postage costs, and shipping costs to you are non-refundable. Any product you return must be in the same condition you received it. Please note that framed and stretched canvas prints are not returnable due to the risk of damage. If the shipping carrier claims that your package was delivered and you didn’t receive it, Atelier Vero asks that you cover the cost of re-shipping the replacement. Please contact Atelier Vero at info@ateliervero.com for prior authorization of returns.

​

​

​

Exclusivity & Zip Code Protection Designs

Atelier Vero does not offer design exclusivity unless specified in a custom work contract.

​

Social Media Promotion

Feel free to promote Atelier Vero items when they become available. Atelier Vero love to promote buyers' shops on my Instagram feed as well. Please let Atelier Vero know if this poses any issues.

​

Photography for Promotion

If the buyer would like to use some of Atelier Vero's photography for promotional purposes, please contact Atelier Vero. Appropriate credit is required. 

​

 

Packaging

Depending on the item, Atelier Vero offers display racks or loose options to showcase as needed. This is subject to change.

 

Privacy

Buyers' information is safe with Atelier Vero! Atelier Vero will not share or distribute at any cost. Atelier Vero occasionally sends odd emails for major announcements. 

 

Artwork Copyright

Reproductions, photocopies, resales, and using artwork for personal or commercial promotion are strictly prohibited without written permission or an art license. All art is under the copyright of Atelier Vero. 

​

​

Latest products information

Keep up with Atelier Vero's shows, classes, and new work on the very active Instagram channel, on the Events page, and New Works pages.

​

Contact

Please feel free to email info@ateliervero.com or call 860-460-6578 with any questions or concerns.

​

​

​

​

​

​

​

​

​