Shipping and return policy.
How much does shipping cost?
We offer free ground shipping on orders over $50 shipping to the continental U.S. Original paintings on wood and custom orders are excluded from free shipping and have a shipping fee based on price and/or quantity. Shipping rates for orders under $50, international orders, and expedited orders will be calculated based on the order total and the destination address.
Unless otherwise stated, we ship using USPS First Class mail.
Original Paintings and Custom artwork will be shipped with USPS Priority Mail.
When can I expect my order to arrive?
Orders are processed and delivered Monday through Friday, excluding holidays. Please allow 2-7 business days for processing. Most orders ship from our atelier in Rhode Island.
Any orders placed on Saturday or Sunday will not ship until the following Monday.
Do you offer international shipping?
International orders are shipped by USPS First Class International, with up to three weeks delivery - simply enter your destination country during check out. Atelier Vero is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to customs delays.
If you have any questions regarding the status of your order, please contact us at firstname.lastname@example.org and will get back to you shortly.
Unused and unopened products may be returned within 7 days of receipt for a full refund less the original shipping cost. All items must be shipped back in the original condition and must be sent back insured. If you do not insure the item you are returning or exchanging, Atelier Vero is not responsible for the items that are lost or damaged. Used, opened, and/or final sale items cannot be returned. Custom orders are non-refundable once your order is placed. If you wish to return an item that was gifted to you, please contact email@example.com. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. If your order was eligible for FREE SHIPPING, you will be refunded the total purchase cost minus the actual shipping cost. Take note that the shipping cost was paid by Atelier Vero and is part of the total price you have paid.
Please note, Atelier Vero is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
We gladly accept returns and exchanges.
Contact us within 7 days of delivery.
Ship items back within 21 days of delivery.
Can I cancel or modify an order?
Once an order is placed, it is unable to be canceled or modified.
How should I report a damaged item from my order?
Within 3 DAYS of your merchandise delivery date, please email us at firstname.lastname@example.org to obtain a RETURN AUTHORIZATION FORM.
Save the original packaging!
Take photos of damaged artwork and packaging. Please email damaged art photos to at email@example.com with the subject line: “DAMAGED ARTWORK”.
We will contact you to discuss the next steps.